Category Archives: Featured Story

Hong Kong Christmas 2020 Cut-off Dates

Yuletide season is just around the corner. The yearly Christmas 2020 cut-off dates will anticipate every possible cause of delays like port congestion due to large volume of inbound containers arriving to South & North harbours, heavy traffic, truck ban, hauling ( trailers issue) and the Covid-19 threat which will greatly affects our delivery commitment. […]

Agents of Success

Gen-Ex Cargo is a company that is dedicated to providing the best service in the international door-to-door freight business. The efficient transport system and exemplary customer service of Gen-Ex have made them a reliable deliverer of balikbayan boxes for the past sixteen years.   When one visits the Gen-Ex website, the first image that is […]

Customer Empowerment at Gen-Ex

At Gen-Ex we have long realized that online self-service for customer support is far less expensive than telephone-based service. We cut costs dramatically on both sides by having customers go online themselves rather than visit an office or call a contact center to follow up the delivery status of their cargo. Our customer service portals […]