Category Archives: Featured Story

Gen-Ex Cargo Christmas Reminder

Ngayong Pasko, magpadala ng MAAGA upang maiwasan maabala ang aguinaldong para sa pamilya! Global delays in the shipping line departures and arrivals is the new normal. We strongly encourage everyone to pack and send their balikbayan boxes early. We are committed to deliver all PAID BOXES on the following Hong Kong Departure/Sailing dates (on or […]

Hong Kong Christmas 2020 Cut-off Dates

Yuletide season is just around the corner. The yearly Christmas 2020 cut-off dates will anticipate every possible cause of delays like port congestion due to large volume of inbound containers arriving to South & North harbours, heavy traffic, truck ban, hauling ( trailers issue) and the Covid-19 threat which will greatly affects our delivery commitment. […]

Agents of Success

Gen-Ex Cargo is a company that is dedicated to providing the best service in the international door-to-door freight business. The efficient transport system and exemplary customer service of Gen-Ex have made them a reliable deliverer of balikbayan boxes for the past sixteen years.   When one visits the Gen-Ex website, the first image that is […]

Customer Empowerment at Gen-Ex

At Gen-Ex we have long realized that online self-service for customer support is far less expensive than telephone-based service. We cut costs dramatically on both sides by having customers go online themselves rather than visit an office or call a contact center to follow up the delivery status of their cargo. Our customer service portals […]